Introduction

Thank you for choosing ConicPlex. We are committed to providing high-quality web development services and ensuring our clients are satisfied with our work. Please review our Refund Policy to understand the conditions under which refunds are available.

Refund Eligibility

Refunds are only available within 15 days of the delivery date of the service. To be eligible for a refund, the service must meet the following conditions:

1. Service Not as Described: If the delivered service does not match the terms and deliverables discussed prior to the project’s commencement.
2. Non-Compliance with Scope: If the service deviates significantly from the agreed-upon scope and specifications, as documented in our project agreement.
3. Technical Issues: If the service has major technical issues that were not present in the initial agreement and were not resolved within the given timeframe.
4. Quality Concerns: If the delivered work does not meet the quality standards agreed upon in the project proposal.

Non-Refundable Services

Please note that the following services are non-refundable:

1. Completed Work: Services that have been fully completed and accepted by the client.
2. Custom Development: Any custom development work that is specifically tailored to the client’s requirements and has been delivered as agreed.
3. Third-Party Costs: Fees paid to third-party vendors, such as software licenses or hosting services, which are non-refundable.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected] within 15 days of the service delivery date. Provide details of the issues and any supporting documentation.
2. Review and Verification: Our team will review your request, verify the issues, and assess whether the conditions for a refund are met.
3. Resolution: If your request is approved, we will process the refund within 7 business days. The refund will be made using the original method of payment.

Disputes and Resolution

If you believe there has been a misunderstanding or issue with our service, please contact us directly. We aim to resolve any disputes amicably and ensure client satisfaction.

Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. It is your responsibility to review this policy periodically for any changes.

Contact Us

For any questions regarding our Refund Policy or to request a refund, please contact us at:

ConicPlex
Email: [email protected]
Address: 44/45, 1st Floor,
Janta Bazaar, Borsad, 388540,
Gujarat, India